- 1988 -
The first telemarketing call was made on 17th March 1988. It was to an ActionAid supporter asking them to become a Child Sponsor and the success of these early calls created ActionAid’s National Telephone Team (NTT ) and telephone fundraising was born. We later became part of a larger fundraising group, and in the 20 years from inception NTT established a reputation of success by raising millions of pounds for many different charities and our charity focussed ethos still remains today.
- 2008 -
Already part of the management team, Natalie and Dave created Committed 2 Communications Ltd in April 2008 and bought NTT. The company became an owner managed business and the focus was on modernising the call centre and improving the service we delivered to clients.
- 2009 -
After 21 years in the same building, NTT had a rebrand, with new logo and a new home, when we expanded and moved to Programme (previously called The Pithay) in Bristol city centre.
- 2013 -
Significant investment in improving the business meant that in 2013 NTT became accredited for BS EN ISO 9001 (Quality Assurance) and BS EN ISO 27001 (Data Security) and were the first charity call centre to do so.
- 2016 -
In January 2016 NTT became full members of the DMA and became the first organisation within the charity sector to become TPS Assured. This certification indicates that the business not only complies with all the rules governing telemarketing but also respects the wishes of donors and potential donors by following best practice. We are proud to represent the charity sector as the gold standard in telemarketing excellence.
- 2019 -
NTT has always helped drive positive change and innovation within fundraising as much as adapting to the needs of the sector, and in April 2019 Stanton Lea Ltd (also owned by Natalie and Dave) bought NTT to bring it to the forefront of communications services.
Integrated, multi channel marketing and strategic campaigns can help engage supporters like never before and bring about an exciting future for fundraising.
- 2020 -
As a result of the COVID pandemic, NTT moved solely to homeworking. Continuing to support our charity partners was a priority for us and we are proud of the way our staff dealt with this transition. Homeworking allowed us to recruit from all over the UK and meant we can celebrate our successes nationwide.
- 2022 -
As life returns to normal, NTT is looking to the future. Managing Director Natalie says “It has been a privilege to fundraise throughout the pandemic and to witness the amazing compassion, empathy and humanity shown by the public. It has inspired us to strive to create unique campaigns and we are excited to be at the forefront of this new era of fundraising”.